privacy policy & terms

Last updated: January 15, 2026

Privacy Policy

Iron & Oak Haberdashery ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our store or use our website.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping and billing addresses when you make a purchase or create an account

  • Payment Information: Credit card details and billing information (processed securely through our payment processor)

  • Order Information: Purchase history, product preferences, and transaction details

  • Website Usage: IP address, browser type, pages visited, and time spent on our site through cookies and analytics tools

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about your purchases, including order confirmations and shipping updates

  • Respond to your inquiries and provide customer support

  • Send marketing communications (with your consent)

  • Improve our products, services, and website experience

  • Prevent fraud and ensure security

Information Sharing

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party companies that help us operate our business (payment processors, shipping carriers, email service providers)

  • Legal Requirements: When required by law or to protect our rights and safety

Cookies and Tracking

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

  • Access and review your personal information

  • Request corrections to your data

  • Opt out of marketing communications

  • Request deletion of your personal information (subject to legal requirements)

Terms of Service

General Terms

By accessing and using the Iron & Oak Haberdashery website or visiting our physical store, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Store Location & Hours

Iron & Oak Haberdashery
407 N 5th Ave, 2nd Floor
Kerrytown Market & Shops
Ann Arbor, MI 48104

Store Hours:

  • Monday – Friday: 10:00 AM – 6:00 PM

  • Saturday: 9:00 AM – 6:00 PM

  • Sunday: 11:00 AM – 5:00 PM

Returns & Exchanges

We want you to love your purchase. We offer a 10-day return window on eligible items with the following conditions:

  • Returns must be made within 10 days of purchase

  • Items must be unworn, unused, and in original condition

  • All original tags must be attached

  • A valid receipt is required

Approved returns will be issued as store credit or original form of payment, at the store's discretion.

Final Sale Items

For hygiene and safety reasons, all personal care products and accessories are final sale and cannot be returned or exchanged. This includes:

  • Grooming and skincare products

  • Fragrance

  • Hats, socks, belts, and small accessories

Sale or discounted items are also final sale unless otherwise stated at the time of purchase.

Exchanges

If an item meets our return criteria, we're happy to help with an exchange within the 10-day return window, subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us or visit the store as soon as possible with your receipt. We will review the issue and work with you to find a solution.

Shipping Policy

We offer shipping on eligible items. Shipping costs and delivery timelines vary based on item size and destination. All shipping fees are non-refundable.

Pricing & Payment

All prices are in U.S. dollars and are subject to change without notice. We accept major credit cards and other payment methods as displayed at checkout. Payment is due at the time of purchase.

Product Availability

We make every effort to display accurate product information and availability. However, we do not guarantee that all products shown on our website are in stock. We reserve the right to limit quantities and discontinue products at any time.

Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Iron & Oak Haberdashery and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our written permission.

Limitation of Liability

Iron & Oak Haberdashery is not liable for any indirect, incidental, or consequential damages arising from your use of our products or services. Our liability is limited to the purchase price of the product in question.

Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services constitutes acceptance of any changes.

Contact Us

If you have questions about this Privacy Policy or Terms of Service, please contact us:

Iron & Oak Haberdashery
407 N 5th Ave, 2nd Floor
Ann Arbor, MI 48104